This article will help you identify why an image may not be displaying for an active SKU in your Product Table. If an image is missing for an active SKU, the default "missing photo" placeholder will appear.


Step 1: Check the Photo Column in the Product Table

Start by reviewing the Photo columns in your Product Table.



  • If the Photo column is blank, you'll need to either:

    1. Manually enter the correct file name for each SKU in this column, or
    2. Use the Photo Matching Tool to assign a photo file to the SKU.

  • If there is text in the Photo column, but the default "missing photo" placeholder still appears, this may indicate that the photo hasn't been uploaded correctly.



Step 2: Verify the Photo Upload

Next, check if the photo has been properly uploaded by navigating to the Photos section:

  1. Go to the Photos section in AMP.



  2. Search for the photo file associated with the SKU. You can filter the results by selecting MissingOnly to show only SKUs with missing photos.

    • Missing means there is an active SKU in the table, but no image file has been uploaded for the file name listed.


Step 3: Upload or Replace the Image

If the photo is missing or incorrect, you can take the following actions:

  • To upload the correct image: Click on the file name hyperlink for the missing photo, and upload the correct image file.



  • To replace an incorrect image: You can upload a new image by clicking the file name and uploading the correct photo (this will also replace the old image).
  • To add multiple images: Select "Upload more photos" to add additional images for the SKU.



By following these steps, you should be able to resolve any issues with missing or incorrect photos for your SKUs. If the issue persists, please reach out to support for further assistance.