If you're working offline and notice that presentations, proposals, or orders aren't sending, it can sometimes be due to connection issues or other simple glitches. If your manufacturer confirms they haven’t received the order or email, follow these troubleshooting steps to resolve the issue.
Step 1: Re-sync Your Database
If your order or presentation is missing, it might not have synced properly. Try re-syncing your database:
- Select the Database
- Open AMP Sell and navigate to the database containing the missing order or presentation.
- Sync the Database
- Tap Sync Selected at the bottom of the screen.
- Tap Sync Selected at the bottom of the screen.
- Wait for Sync to Complete
- Wait until the status changes from SYNC REQUIRED to Up-to-Date. This ensures that your database has fully synced.
- Wait until the status changes from SYNC REQUIRED to Up-to-Date. This ensures that your database has fully synced.
Step 2: Troubleshooting Order Emails Not Sending
If your order email still isn’t sending, follow these steps to troubleshoot:
Check Your Wi-Fi Connection
- Make sure your iPad has a strong, stable Wi-Fi connection. A weak or intermittent connection is the most common cause of issues with sending emails.
Open the Mail App
- Open the Mail app on your iPad to check for any issues with sending emails.
- Open the Mail app on your iPad to check for any issues with sending emails.
Check the Outbox
- In the Mail app, navigate to the Outbox folder. This is where unsent emails are stored.
- In the Mail app, navigate to the Outbox folder. This is where unsent emails are stored.
Find the "Stuck" Email
- Locate the email that is not sending (it will be marked as unsent or in the Outbox).
- Locate the email that is not sending (it will be marked as unsent or in the Outbox).
Resend the Email
- Tap on the "stuck" email and try to send it again. If there’s an issue with the email, this should resolve it.
- Tap on the "stuck" email and try to send it again. If there’s an issue with the email, this should resolve it.
Verify Email Settings
- If the email still won’t send, make sure your email is configured correctly on your iPad. You can refer to this article for step-by-step instructions: How to Set Up Email Correctly on Your iPad.
By following these steps, you should be able to resolve issues with presentations, proposals, or orders not sending. If the problem persists after trying all the troubleshooting steps, please contact support for further assistance.