AMP Sell uses the built-in Apple Mail app on your iPad to send presentations and orders via email. To ensure smooth communication between AMP Sell and Apple Mail, you need to properly set up the Mail app on your iPad. This guide will walk you through the setup process and troubleshooting steps if you encounter issues with sending emails.


How Does Emailing with AMP Sell Work?

AMP Sell integrates with Apple Mail to send orders, presentations, and other emails. If you're experiencing issues where these items aren’t sending, it's usually due to a problem with the connection between AMP Sell and Apple Mail. This guide will help you set up Apple Mail correctly and troubleshoot common email issues.


Prerequisites

  • Know Your Email Password: Make sure you have the password for the email account associated with your AMP login. Your AMP Sell email address must match the one used in Apple Mail.


Mail Setup Steps

Follow these steps to set up Apple Mail and ensure it works seamlessly with AMP Sell:

  1. Download the Apple Mail App (if not pre-installed)

    • Open the App Store on your iPad.



    • Search for "Mail" and download the Apple Mail app (if it's not already installed).


  2. Log Into Your Email Account

    • After downloading the Mail app, open the Mail app.
    • Log into the email account you use for AMP Sell. This email address must match the one used for your AMP Sell login.

  3. Verify Email Account Setup

    • Go to your iPad Settings.
    • Scroll down and select Mail > Accounts.

    • Verify that your email account is listed and correctly set up.


  4. Set Your AMP Email as the Default Account (Optional, but Recommended)

    • In Settings > Mail, ensure that your AMP Sell email is set as the Default Account for sending emails. This will help ensure all AMP Sell emails are sent from the correct address.



Troubleshooting: Common Issues

If you're experiencing issues with sending presentations or orders, follow these troubleshooting steps:

  1. Check for Error Messages

    • If you receive error messages or notice that emails aren’t sending, review the setup steps above to ensure everything is configured correctly.
    • Common errors include missing or incorrect email credentials or misconfigured mail settings.


  2. Check the Outbox

    • If your emails are stuck, open the Outbox in the Apple Mail app.
    • If you see your orders or presentations in the Outbox, sign out of the Mail app and then sign back in. This may reset the email connection and allow the emails to send.

  3. Reset Your Email Account

    • If you're still experiencing issues, try removing the email account from your iPad and re-adding it:
      • Go to Settings > Mail > Accounts.
      • Select your AMP Sell email account and tap Delete Account.
      • Re-add the email account by following the setup steps outlined above.

  4. Contact Apple Support

    • If you've followed all the steps and your email still isn’t sending, there may be a deeper issue with your Apple Mail configuration or the iPad itself. In this case, contact Apple Support for further assistance.



By following these steps, you should be able to successfully connect AMP Sell with Apple Mail and troubleshoot any issues that arise with sending emails. If problems persist, don't hesitate to reach out for further support.