The AMP Sell app uses the native Apple Mail app to send out all correspondences, including emails and orders. Please go through the steps below, and if your mail is still not working you will need to contact Apple/iPad support.
First, reset your iPad:
- Hold down the home and on/off buttons at the same time.
- Continue holding the buttons even after the slider appears on the screen. The screen will eventually go black.
- When the Apple logo appears, let go of the buttons and let the iPad start up like normal.
Then, attempt to send an email from AMP Sell.
If it works, you should be able to send all other types of communications from the app as well.
If not, continue to see if the Apple Mail app is set up correctly with the email address associated with AMP. To do so, follow these instructions: How to Connect AMP with Mail.
After following above instructions, attempt to send an email again through the AMP Sell app or the native Apple Mail app.
Please follow any steps prompted in Apple Mail app to get that application operational.
If the email is set-up correctly, but it’s still not allowing orders to be sent out, try syncing the catalog: Follow these instructions - Syncing Your Catalog
There’s also the possibility that the emails are stuck in the outbox and need to be resent. Here are instructions to follow for that - How to Troubleshoot Orders not Sending
Now, if the orders and emails are still not sending, please contact Apple iPad support at https://support.apple.com/ipad for assistance with setting up your Mail.