AMP Sell relies on the native Apple Mail app to send emails and orders. If you're experiencing issues with emails or orders not being sent, follow the steps below to troubleshoot the problem. If these steps do not resolve the issue, you may need to contact Apple/iPad Support for further assistance.
Step 1: Reset Your iPad
Before diving into app-specific settings, try resetting your iPad to resolve any temporary glitches:
Reset the iPad
- Press and hold both the Home button (for older iPads) and the Power (On/Off) button at the same time.
- Continue holding the buttons, even after the "Slide to Power Off" slider appears.
- Keep holding the buttons until the screen goes black, and the Apple logo appears.
- Release the buttons and allow your iPad to restart.
Test AMP Sell
- Once your iPad restarts, open AMP Sell and attempt to send an email or order again.
- If the issue is resolved, you should be able to send all communications from AMP Sell without further issues.
Step 2: Verify Your Apple Mail Setup
If resetting the iPad didn’t solve the problem, check if your Apple Mail app is properly set up with the correct email address associated with your AMP account:
Ensure AMP Email is Set Up in Apple Mail
- Follow the steps in this guide: How to Connect AMP with Mail to verify that the correct email account is set up in Apple Mail.
Test Sending an Email Again
- After confirming your email settings, try sending an email again through the AMP Sell app or the Apple Mail app.
Step 3: Resolve Apple Mail Issues
If your email account is set up correctly but emails still aren’t sending, follow any steps prompted within the Apple Mail app to resolve issues.
- Apple Mail may prompt you with necessary actions to get the app working properly (e.g., verifying email credentials or re-syncing your email).
Step 4: Sync Your Catalog in AMP Sell
If your email account is properly configured but orders still aren’t sending, try syncing your AMP Sell catalog to refresh the connection:
Sync Your Catalog
- Follow the steps outlined in this guide: Syncing Your Catalog to make sure your catalog is up-to-date.
Retry Sending Orders
- After syncing your catalog, attempt to send your orders again.
Step 5: Check the Outbox
Emails or orders may be stuck in the Outbox, preventing them from sending:
View the Outbox in Apple Mail
- Open the Apple Mail app and check the Outbox folder.
- If you find unsent orders or emails, try to resend them manually.
Resend from AMP Sell
- If your orders or emails are still stuck, try resending them from the AMP Sell app.
Step 6: Contact Apple/iPad Support
If none of the above steps resolve the issue, there may be a deeper issue with your Apple Mail app or iPad configuration. In this case, contact Apple/iPad Support for further assistance with setting up Mail and troubleshooting connectivity issues:
- Visit Apple iPad Support for help.
By following these troubleshooting steps, you should be able to resolve most issues with emails and orders not sending in AMP Sell. If the problem persists, Apple Support can provide expert assistance.