This article will guide you through common log-in error codes in AMP Sell, explaining what they mean and how to resolve them.
Error Code - First-Time Sign-In: Remote Password Check (1): error_no_such_user
Meaning: The email address entered does not match the one on file with AMP.
How to troubleshoot:
- Verify the email address: Ensure that the email address you’re using is the same one that received the AMP invitation. If necessary, update the email to the correct one.
- Check for typos: Double-check the email address for any mistakes or spelling errors.
Error Code - Local Password Check: incorrect password. Remote Password Check (1): error_wrong_password
Meaning: The email address is recognized, but the password entered is incorrect.
How to troubleshoot:
- Retry the last known password: Double-check for any typing errors and try entering your last known password again.
- Reset your password: If the password still doesn’t work, tap “FORGOT PASSWORD?”to reset it.
- Follow the prompts to receive a password reset email.
- Once you’ve received the reset email, before entering the new password in the app, make sure to toggle off “SAVE PASSWORD” in the app. This ensures that the new password you enter doesn’t get overwritten by an old saved password.
Pro Tip:
If you share your login details with another sales rep, it's a good idea to check with them to see if the password has been recently changed. If so, request the updated password.
We hope these troubleshooting steps help resolve the issue. If you continue to experience difficulties, please don’t hesitate to reach out to AMP support for further assistance. We’re here to help!